Return Policy
At MusaazShop, we are committed to providing you with luxury timepieces of the highest quality. If for any reason you are not fully satisfied with your purchase, we are here to make the return process as seamless as possible.
Eligibility for Returns
Items must be returned within 15 days of the delivery date.
Products must be in their original condition, unworn, and with all original tags and packaging intact.
Any signs of wear, damage, or alterations will void the eligibility for a return.
Clearance or final sale items are non-refundable.
Return Process
Contact Us: Email our support team at musaazshop@gmail.com with your order number and reason for the return.
Approval & Instructions: Once your request is approved, you will receive detailed instructions for the return process.
Shipping the Item: Securely package the item and include the original receipt. We will cover the delivery charges for sending the package back to us. A prepaid shipping label will be provided upon approval.
Inspection & Refund: Upon receiving the item, our team will inspect it to ensure it meets the eligibility criteria. Refunds will be processed to your original payment method within 7-10 business days.
Exchanges
We currently do not offer direct exchanges. If you would like a different model or style, please initiate a return and place a new order for your preferred watch.
Non-Returnable Items
Gift cards
Customized or engraved watches
Items marked as 'Final Sale'
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order, and we will resolve the issue promptly.
Contact Information
For any questions or assistance with returns, reach out to us at:
Email: musaazshop@gmail.com
Phone: 03360845058
Thank you for choosing MusaazShop.
We value your satisfaction and strive to provide a luxurious shopping experience with every purchase.